Warehouse Supervisor

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Description :

At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.

Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.

Job Overview

To supervise outbound warehouse operations to ensure efficient order fulfillment, timely dispatch, and compliance with safety and quality standards within operational constraints.

Key Responsibilities

• Review safety, health, security, and sanitation guidelines through regular facility audits, ensuring compliance with company policies.
• Delegate tasks and assign workloads to team leaders and warehouse staff to optimize productivity and operational efficiency.
• Oversee and review loading and dispatch schedules, ensuring maximum efficiency while minimizing costs.
• Investigate and resolve shipping discrepancies, coordinating necessary record corrections.
• Address and resolve concerns / issues raised by warehouse personnel, ensuring smooth workflow and team engagement.
• Review reports from line staff, verify data, and compile summaries for management reporting. Conduct Root Cause Analysis (RCA) and Corrective Preventive Actions (CPA) for recurring issues and accident reports.
• Monitor the handling and dispatch of shipments, ensuring error-free outbound operations.
• Perform and verify regular inventory counts, ensuring accuracy in stock movement and documentation.
• Coordinate with transportation teams to ensure seamless execution of outbound tasks.
• Implement and enforce First Expired First Out (FEFO) control, monitoring expiry stocks and notifying relevant teams.
• Ensure cycle counts are regularly conducted across all outbound operations for inventory accuracy.
• Adjust work schedules based on business volume, ensuring workforce availability aligns with operational needs.
• Supervise daily warehouse operations, including picking, loading, and quality checks.
• Plan and track staff shifts, attendance, and overtime, optimizing workforce management.
• Provide training, performance evaluations, and KPI analysis for warehouse staff.
• Act as the shift manager in the absence of the warehouse manager, ensuring smooth operations.
• Ensure stock accuracy in collaboration with the operations team, reducing discrepancies.
• Lead daily department meetings to align teams and maintain smooth outbound operations.
• Conduct bi-annual performance evaluations for employees and submit reports to management.
• Prepare and submit operational reports to warehouse managers and other stakeholders.
• Enforce company policies and safety procedures, ensuring a compliant and secure work environment.
• Build team capabilities through on-the-job training, coaching, and regular feedback sessions.
• Identify and address training needs to enhance team performance and productivity.
• Communicate and cascade company strategies and individual KPIs to ensure alignment and accountability.

Qualifications

At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.

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