Talent.com
RR-0203394 - Associate Manager Software Engineering
RR-0203394 - Associate Manager Software EngineeringDXC Technology • Riyadh, Riyadh Region, Saudi Arabia
RR-0203394 - Associate Manager Software Engineering

RR-0203394 - Associate Manager Software Engineering

DXC Technology • Riyadh, Riyadh Region, Saudi Arabia
12 منذ ساعات
الوصف الوظيفي

RR- - Associate Manager Software Engineering

Join to apply for the RR- - Associate Manager Software Engineering role at DXC Technology.

Job Summary

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

  • Issue Investigation & Resolution

Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.

  • Reproduce issues in test / staging environments to identify bugs or misconfigurations.
  • Conduct detailed log analysis, SQL / database checks, and API validation.
  • Incident Management

    • Classify and prioritize incidents based on severity and business impact.

  • Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
  • Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
  • User Support & Communication

    • Communicate with business users or clients to gather additional information when needed.

  • Provide workarounds or solutions while permanent fixes are being developed.
  • Maintain knowledge base and support documentation.
  • Technical Tasks

    • Prepare scripts or SQL queries to validate data or resolve issues.

  • Perform basic configuration changes or updates in non-production environments.
  • Conduct release verification and smoke testing after deployments.
  • Continuous Improvement

    • Analyze recurring issues to suggest long-term fixes or enhancements.

  • Provide feedback to development / QA teams to improve application stability and usability.

    • Skills & Qualifications

    Technical Skills

  • Strong understanding of various technologies (Java, .NET, and Visual Basic).
  • Experience with web application architectures (client / server, REST APIs).
  • Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
  • Exposure to version control (Git), CI / CD tools and cloud platforms (AWS, Azure, GCP) is a plus.

    • Soft Skills

  • Strong analytical and problem‑solving skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and under pressure.
  • Communication tools : Slack, Microsoft Teams, Email.
  • Code / CI tools : Git, Jenkins, GitHub Actions.

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Engineering Manager • Riyadh, Riyadh Region, Saudi Arabia

    الوظائف ذات الصلة
    Software Sr. Project Manager

    Software Sr. Project Manager

    Sumerge • Riyadh, Riyadh, Saudi Arabia
    At Sumerge, we create distinct value for our customers and truly believe that the customers come first.We focus on building long lasting partnerships with our customers and treat them with honesty ...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Project Engineering Manager

    Project Engineering Manager

    GE Vernova • Riyadh, Riyadh, Saudi Arabia
    GE Vernova's Grid Solutions business electrifies the world with advanced grid technologies and systems, enabling power transmission and distribution from the point of generation to point of consump...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Associate Director Product Management

    Associate Director Product Management

    UNAVAILABLE • Riyadh, Riyadh Region, Saudi Arabia
    Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers...أظهر المزيد
    آخر تحديث: 15 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    RR-0203394 - Associate Manager Software Engineering

    RR-0203394 - Associate Manager Software Engineering

    DXC Technology Inc. • Riyadh, Riyadh Region, Saudi Arabia
    Job Description : • •# Job Summary# The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.They ...أظهر المزيد
    آخر تحديث: 22 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!
    Senior Software Project Manager

    Senior Software Project Manager

    700Apps • Riyadh, Riyadh, Saudi Arabia
    Apps is seeking a highly skilled Senior Software Project Manager to lead our development projects and ensure their successful delivery. In this role, you will oversee project planning, execution, an...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Engineering Licensing Manager

    Engineering Licensing Manager

    Qureos • Riyadh, Riyadh Region, Saudi Arabia
    Oversee all engineering licensing activities and regulatory approvals for the firm’s projects with government entities (such as Municipalities, Royal Commissions, and the Diriyah Gate Development A...أظهر المزيد
    آخر تحديث: 12 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!
    Engineering Coordinator

    Engineering Coordinator

    Four Seasons Hotel Riyadh • Riyadh, Riyadh Region, Saudi Arabia
    Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...أظهر المزيد
    آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Associate Product Manager - Builders Program

    Associate Product Manager - Builders Program

    Tamara • Riyadh, Riyadh Region, Saudi Arabia
    Associate Product Manager - Builders Program.We’re proud to be Saudi’s first FinTech unicorn.Our mission is to help people own their dreams by building the most customer‑centric financial super app...أظهر المزيد
    آخر تحديث: 12 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!
    Associate Director - Project Management

    Associate Director - Project Management

    Mace Group • Riyadh, Riyadh Region, Saudi Arabia
    Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the peopl...أظهر المزيد
    آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Design and Engineering Manager

    Design and Engineering Manager

    AtkinsRéalis • Riyadh, Riyadh, Saudi Arabia
    We are looking for a highly experienced Design & Engineering Manager to lead and coordinate the design and engineering aspects of a major infrastructure construction project.The role involves manag...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Software Development Portfolio

    Software Development Portfolio

    PPL Dynamics • Riyadh, Riyadh Region, Saudi Arabia
    Provide a Centre of expertise and develop consistent standards and procedures, including templates, and guidance in tailoring across a range of programs and projects. Implement guidelines, procedure...أظهر المزيد
    آخر تحديث: 12 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!
    Engineering Project Controls Manager Jobs in Riyadh

    Engineering Project Controls Manager Jobs in Riyadh

    Almajdouie • Riyadh, Riyadh Region, Saudi Arabia
    Engineering Project Controls Manager Jobs in Riyadh.Summary : The Project Controls Manager position is available in Riyadh, Saudi Arabia, supporting a major mixed‑use development project.This role i...أظهر المزيد
    آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Associate Director- Fire and Life Safety Engineering

    Associate Director- Fire and Life Safety Engineering

    WSP • Riyadh, Riyadh Region, Saudi Arabia
    Lead and manage the Fire & Life Safety team on multidisciplinary projects.Lead design efforts to ensure compliance with relevant building codes and standards, developing performance-based design so...أظهر المزيد
    آخر تحديث: 12 منذ ساعات • عَرْضٌ مُرَوَّجٌ له • جديد!
    Linux Engineer Associate Manager (Saudi Nationals only)

    Linux Engineer Associate Manager (Saudi Nationals only)

    Discovered MENA • Riyadh, Riyadh Region, Saudi Arabia
    Linux Engineer Associate Manager (Saudi Nationals only).We are working with a leading IT consultancy on urgent hiring for a long‑term, full‑time role to architect and lead operations infrastructure...أظهر المزيد
    آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Associate Director - Project Management

    Associate Director - Project Management

    Mace • Riyadh, Riyadh Region, Saudi Arabia
    Associate Director – Project Management.Join to apply for the Associate Director – Project Management role at Mace.Mace combines construction expertise with consultancy to unlock potential in every...أظهر المزيد
    آخر تحديث: 6 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Senior Associate Project Manager

    Senior Associate Project Manager

    Khibraty • Riyadh, Riyadh, Saudi Arabia
    The Senior Associate Project Manager will play a key role in managing and delivering client engagements within Beyond.This role involves taking ownership of project planning and execution, leading ...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Project Management Associate

    Project Management Associate

    Swiss Hospitality Company • Riyadh, Riyadh, Saudi Arabia
    The Project Management Associate is a dynamic and versatile role designed for individuals who are proactive, bilingual (Arabic and English), and capable of working across multiple projects.This pos...أظهر المزيد
    آخر تحديث: 5 منذ أيام • عَرْضٌ مُرَوَّجٌ له
    Mid-Level Sales Key Account Manager (Software Solutions )

    Mid-Level Sales Key Account Manager (Software Solutions )

    InnovationTeam • Riyadh, Riyadh Region, Saudi Arabia
    InnovationTeam’s enterprise customer base and managing key client relationships.You’ll handle full-cycle sales responsibilities and contribute directly to revenue growth across.Manage assigned ente...أظهر المزيد
    آخر تحديث: 7 منذ أيام • عَرْضٌ مُرَوَّجٌ له