RR-0203394 - Associate Manager Software EngineeringDXC Technology • Riyadh, Riyadh Region, Saudi Arabia
RR-0203394 - Associate Manager Software Engineering
DXC Technology • Riyadh, Riyadh Region, Saudi Arabia
1 day ago
Job descriptionReproduce issues in test / staging environments to identify bugs or misconfigurations. Conduct detailed log analysis, SQL / database checks, and API validation. Incident Management Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings. Collaborate with L1 and L3 teams during major incidents and post-incident reviews. User Support & Communication Provide workarounds or solutions while permanent fixes are being developed. Maintain knowledge base and support documentation. Technical Tasks Perform basic configuration changes or updates in non-production environments. Conduct release verification and smoke testing after deployments. Continuous Improvement Provide feedback to development / QA teams to improve application stability and usability. Strong understanding of various technologies (Java, .NET, and Visual Basic). Experience with web application architectures (client / server, REST APIs). Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries. Exposure to version control (Git), CI / CD tools and cloud platforms (AWS, Azure, GCP) is a plus. Strong analytical and problem‑solving skills. Excellent communication and documentation abilities. Ability to work independently and under pressure. Communication tools : Slack, Microsoft Teams, Email. Code / CI tools : Git, Jenkins, GitHub Actions.
RR- - Associate Manager Software Engineering
Join to apply for the RR- - Associate Manager Software Engineering role at DXC Technology.
Job Summary
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities
- Issue Investigation & Resolution
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
Classify and prioritize incidents based on severity and business impact.
Communicate with business users or clients to gather additional information when needed.
Prepare scripts or SQL queries to validate data or resolve issues.
Analyze recurring issues to suggest long-term fixes or enhancements.
Skills & Qualifications
Technical Skills
Soft Skills
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Engineering Manager • Riyadh, Riyadh Region, Saudi Arabia
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