Technical Support Engineer

Primary Responsibilities :

• Provide technical guidance to field personnel within the Service group.
• Complete the job preparation files without failure and submit for the briefing process.
• Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
• Technically support and participate in brief / debrief Mechanical Service Engineers.
• Handle requests on technical queries from the management, customers, field service engineers.
• Provide continual evaluation of the group’s processes and methods, to assure the most effective use of resources.
• Respond to the customers immediately on the rig down situations and arrange the necessary support.
• Must ensure that company policies and procedures are being always enforced and adhered to.
• Comply with all NOV Company and HSE policies and procedures.

Facility / Group Specific Responsibilities :