Store Manager

Key Responsibilities

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Prepare and analyze monthly store performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure a business increase
• Analyze store KPIs and identify strategies to ensure performance standards are met
• Develop and implement business action plans in order to enhance sales for each product category and client tier segment
• Achieve the monthly target by utilizing a top client strategy to retain and develop high potential clients
• Handle and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches
• Participate to the Corporate review process for the Sale Staff
• Arrange and conduct monthly coaching sessions with the Sale Staff to review performance and provide constructive, timely feedback
• Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
• Identify and create action plans, build development plans for all employees
• facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
• Motivate and challenge the Staff of FoH and BoH to provide the highest level of client service
• Maintain full organization of company assets, for both the BoH and FoH guidelines where multiple ASM exist each of them has direct responsibility over specific business lines and hierarchical report of a portion of the team
• Collaborate to the definition of accurate schedules and leadership zoning, by analyzing the traffic trends and the peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Participate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people
• Demonstrate sales leadership by playing an active role on the shop floor through client engagement and promote brand awareness
• Monitor and execute monthly CRM database reporting in order to :
• assist in the execution of company CRM initiatives
• capture meaningful clients’ data to build actions to develop opportunities with loyal and potential clients
• Train and develop the store Staff to ensure people are fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product knowledge support
• Participates in attracting, recruiting, and retaining a high performing team
• Ensure a consistent and branded onboarding experience for all new joiners
• Assist with the monitoring of store expenses, and maintenance of the store operating budget, while aiming to reduce overall cost
• Oversee the processing of daily incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignments, …
• Manage implementation and execution of all company initiatives within the store
• Support and maintain Visual Merchandising standards
• Oversee the inventory control
• Perform other duties as directed

Experience Required

• Luxury Retail
• Retail Management
• Retail operations
• Experience in managing large teams
• Strong leadership skills
• Clienteling

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Strategy / Planning, Training, and Sales

Industries

Retail Luxury Goods and Jewelry

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