Capacity Manager

Job Purpose The Capacity Manager is responsible for ensuring that IT infrastructure and services are right-sized to meet current and future business demands in a cost-effective manner. The role involves monitoring performance, forecasting capacity requirements, and ensuring alignment with SLAs and business growth strategies.

Key Responsibilities

Develop and maintain the

Capacity Management Plan

covering business, service, and resource capacity.

Monitor system performance, utilization, and workloads across infrastructure, networks, and applications.

Forecast future capacity requirements based on business plans, growth, and technology trends.

Identify and resolve capacity-related risks before they impact service delivery.

Collaborate with IT operations, architecture, and business teams to align capacity with demand.

Ensure optimal use of IT resources while maintaining agreed service levels and cost efficiency.

Prepare regular reports and dashboards on utilization, trends, and capacity forecasts.

Support incident and problem management processes by analyzing capacity-related root causes.

Participate in change management to assess the capacity impact of new projects and services.

Provide recommendations for infrastructure upgrades, scaling, or optimization initiatives.

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