Digital Technology End User Support Specialist

Overview

Digital Technology End User Support Specialist at Baker Hughes. Join to apply for the Digital Technology End User Support Specialist role at Baker Hughes. Responsibilities

Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests. Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure. Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users. Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis. Being an escalation point for non-solved requirements or issues. Monitor request handling and escalation policies for end-user computing support. Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs, service improvements, customer / client engagements and feedback. Executing PC replacement plans and assisting in financial models and budget projections. Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment. Supporting DT projects, maintaining project documentation, including status updates. Facilitating communication between stakeholders, team members and project managers. Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned. Experienced IT Infrastructure professional with a strong background in systems administration, network support, and cloud-based solutions to ensure robust, secure, and scalable IT operations. Qualifications

A bachelor’s degree from an accredited university or college (bachelor’s in science or engineering is preferred) 3-5 years of experience IT operations. Experience in Windows, macOS Support Experience in Hardware Troubleshooting & Repair Experience in Active Directory, Group Policy, Azure AD Experience in Office 365, Exchange Online, Teams Experience in Network Support (TCP / IP, DNS, DHCP) Experience in Remote Support Tools (SCCM, Intune, TeamViewer) Experience in IT Asset & Inventory Management & Ticketing Systems (ServiceNow) Experience in Endpoint Security & Patch Management. Work style

Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns : Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Benefits

Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R

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