Senior HIS IT Technical Support Specialist

Responsibilities and Duties

Resolvetechnicalissuesandinquiriesescalatedprimarilyfromfirst-lineCustomerSupport,ensuringtimelyresolutionandminimaldisruptiontoend-users.

SupporttheHISsolutionswithinourhospital'sHealthITapplications,includingtroubleshootinghardwareandsoftwareissues,optimizingsystemperformance,andensuringdataintegrity.

Know-howofSQL,PL / SQL,andOracledatabaseunderstandingtowrite,modify,andtunequeriesfordataretrievalandmanipulation.

Distilproblems / issuesdowntotheirindividualcomponentsandeffectivelyarticulatethemovariousaudiences,includingend-users,internaltechnicalteams.

Participateinidentifyingthenewproductfeaturestomeettherelevantenduser'sbusinessneeds,collaboratingwithinternalteamstoensureaccuratedevelopmentandimplementation.

Collaboratewiththeinternaltechnicalteamtoresolveissuesimpactingend-users,advocatingfortimelyresolutionsandeffectivecommunicationthroughouttheprocess.

Participateintheprocessimprovementprojectsaimedatenhancingsupportedsolutions,streamliningworkflows,andimprovingend-userexperience.

ProvidetechnicalsupporttoHISsystemusersviaticketingsystem,phone,andremoteaccess,demonstratingpatience,professionalism,andexpertise.

Identifygapsinuserknowledgeandprovidesystemtrainingasappropriate,empoweringend-userstoeffectivelyutilizeHISfunctionalities.

Providepersonalizedcoordinatedcare,andsupportforstaffandfamilies.

Treatpeoplewithdignity,compassion,andrespect.

Qualifications Bachelor'sdegreeinComputerScience,Engineering,SystemsAnalysis,HealthInformatics,HealthServices,orrelatedfield.

Professional experience Minimumof2+yearsofexperienceintechnicalsupportroles,withafocusonHealthInformationSystems(HIS)isamust.

#J-18808-Ljbffr