Assistant Manager - Retail Operations

Overview

At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.

Responsibilities

• Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.
• Assist in managing and training retail staff to ensure product knowledge and exceptional guest service.
• Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages.
• Implement and maintain visual merchandising standards aligned with company branding.
• Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly.
• Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events.
• Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience.
• Support the development of sales strategies to drive revenue and achieve department goals.
• Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies.
• Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours.
• Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies.
• Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible.
• Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests.
• Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth.
• Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations.
• Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns.
• Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand.

Qualifications

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