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Debt Collector Debt Resolution • Riyadh

Debt Collector Debt Resolution • Riyadh

ClearGridRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Job Summary :

The Debt Collector is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities :

  • Debt Collection :

Manage and directly handle debt recovery efforts for overdue accounts.

  • Develop and implement tailored debt resolution strategies based on customer circumstances.
  • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
  • Customer Relationship Management :

    • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.

  • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
  • Resolve disputes and complaints while upholding a positive image for the company.
  • Compliance and Regulation :

    • Ensure adherence to all relevant debt collection laws, regulations, and company policies.

  • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
  • Performance Monitoring and Reporting :

    • Track personal performance metrics, including recovery rates and customer engagement.

  • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
  • Regularly assess and adjust collection strategies to meet company recovery goals.
  • Operational Efficiency :

    • Continuously seek ways to streamline debt collection processes for improved productivity.

  • Utilize collection software and tools to track progress and maintain accurate records.
  • Collaboration and Stakeholder Management :

    • Work with internal teams to coordinate and support the overall debt recovery process.

  • Collaborate with external agencies or partners as needed to facilitate collections.

    • Qualifications :

  • Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
  • Experience in KSA based debt collection agencies.
  • In-depth knowledge of debt collection laws, regulations, and best practices.
  • Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
  • Proficiency in debt collection software and tools.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Ability to handle high-pressure situations and manage customer concerns professionally.

    • Preferred Qualifications :

  • Certification in debt collection or related field.
  • Fluency in Arabic and English

    • #J-18808-Ljbffr

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