We have an exciting opportunity for an experienced Maintenance Project Manager to be based in Riyadh Saudi Arabia.
To lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Project Manager establishes and maintains good relationships with his / her customers through regular interaction with them. He / she also coaches, leads and motivates the Maintenance Technicians to continuously improve field performance thought LEAN actions and ways of working. He / she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team Maintenance Project Manager ensure that repair and callout sales targets are achieved.
In summary, the Maintenance Project Manager is accountable for all the customer, safety, operational and financial KPI’s linked to the role and to ensure that the monthly, quarterly and yearly targets are achieved or exceeded.
Responsibilities : Customer Service :
- Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively.
- Accountable that customer experience touchpoints are followed during the whole maintenance contract lifecycle.
- Communicates to customers that promises have been delivered.
- Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team).
Safety and Quality :
Ensures safety of all employees and end-usersAccountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulationsEnsures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture.Analyses and takes the necessary actions when new equipment enters the service base.Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting.People management / Leadership :
Develops the competences, motivation and overall performance of the technicians by regular coaching.Ensures the correct level of resourcing.Responsible for determining and approving technicians’ performance objectivesResponsible for individual target setting and action planning annually, followed-up in regular reviews.Accountable for following up the progress regularly.Accountable for service mindset and responsible for regularly visiting the customers together with Maintenance Technicians.Accountable for communicating safety messages as well as technical and code requirements to his / her technicians.Accountable for technician timesheet validation prior to payroll.Accountable for defining, authorizing replacement and managing technicians' tools, uniforms, PPE, vans, phone / PDA and instrument.Repair Sales :
Manage the repair sales funnel.Accountable for the repair sales leads volume and qualityAccountable for monitoring that sales leads are converted to opportunities, tenders and orders by the back-office in time, and responsible for supporting in difficult cases when needed.Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders.Create leads for new business opportunities (LIS, VB, DIS and NEB)Approve non-billable repairs above agreed monetary threshold.Make invoicing decisions when needed.Maintenance operations :
Ensures that the field processes and maintenance methods (MBM, DMP and related evolutions) are followed and the support functions are used correctly.Accountable for the respect of contractual service schedule and response time, by monitoring every day the volume and type of open jobs (maintenance, call outs, repairs, etc), customer related queries and tasks (from the SMT -Supervisor Mobility Tool) and take needed actions.Accountable for proximity stock contentAccountable for supporting KC3 in solving and closing the open callouts and reacting in case of stopped equipment and / or safety issues.Accountable for the timely completion of the planned maintenance visitsResponsible for promoting and facilitating a proper workload balancing across his team and the related route optimization with the support of him Maintenance Operation ManageRequirements :
Hold Bachelor's degree in Engineering.Minimum 5 years of working experience as Maintenance Supervisor.Good communication skills and willingness to learn.Able to work in a fast-paced environment.Strong people and interpersonal skills.Arabic and English Language is a Must.Read more on
