Availability Manager

Job Description :

Availability Management role

Responsibilities

• Work with the customer to define business requirements
• Define availability requirements at a component level
• Measure, monitor and improve the availability of the IT Infrastructure, services and supporting organization. This would include the effectiveness and on-going testing of deployed resilient infrastructure solutions.
• Identify industry benchmark information, availability improvement options, availability shortfalls, and corrective actions
• Validate that design requirements meet required business availability levels
• Effectively manage the availability of IT Infrastructures and Services (reliability, maintainability, and serviceability). Ensure IT Services are designed to deliver levels of availability required and cost-justified by the business
• Ensure shortfalls in availability are recognized and appropriate corrective actions are identified and progressed in order to achieve target service levels
• Determine availability improvement options and obtain related costs
• Develop / maintain Availability Plan
• Ensure operational effectiveness and efficiency of Availability Management process
• Effectively build common understanding, proactive support, and commitment to implementation of required changes. Develop and execute strategies that overcome barriers and resistance to change
• Build a network of relationships and alliances with customer account teams, delivery and operations. Understand business needs and preferences. Learn about end user special needs and preferences and incorporate into system design. Build trust by meeting all commitments and proactively identifying and resolving problems
• Ensure & Validate test strategies / plans are in place. Follow testing process set procedures and templates to develop test strategy and plan for applicable functional and performance testing
• Perform availability consulting to all stakeholders as required

Job specifics / responsibilities

Process Performance Indicators

Utilization Reports are 100% complete

Number of Availability related incidents reduced

Recommendations

Working relationships

Internal :

External :

Other requirements

Personal skills and qualities

Technical skills (procedures and documents the employee has to be acquainted with)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud statement : Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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