Servicios al cliente — con detalles personales

Overview

Servicios al cliente — con detalles personales role at Miraval Resorts & Spas. The Experience Planner at Miraval The Red Sea plays a key role in curating seamless, personalized wellness journeys for guests. This position guides guests in booking their spa, wellness, and fitness experiences, ensuring they are aligned with their personal goals and intentions. As the first point of contact for guests, the Experience Planner builds meaningful relationships, provides tailored recommendations, and offers consistent support throughout the guest's stay.

Key Responsibilities

• Guest Journey Planning
• Welcome and connect with guests upon arrival to understand their wellness goals and preferences.
• Offer informed guidance on the full range of spa, wellness, fitness, and outdoor experiences available.
• Curate personalized experience schedules that reflect each guest’s unique needs, goals, and energy levels.
• Make thoughtful recommendations to support physical, emotional, and mental well-being.
• Experience Booking & Coordination
• Accurately book and manage guest itineraries using the resort’s scheduling system.
• Coordinate spa and wellness appointments across departments to ensure a smooth guest flow.
• Communicate changes, updates, or recommendations clearly and in a timely manner.
• Liaise with therapists, instructors, and wellness teams to support personalized service delivery.
• Work in close collaboration with Reservations and Wellness Operations teams to ensure seamless coordination, healthy distribution of experiences, and guest satisfaction.
• Guest Engagement & Support
• Check in with guests throughout their stay to ensure satisfaction and adapt plans as needed.
• Provide thoughtful responses to guest questions and requests with warmth, professionalism, and discretion.
• Offer emotional presence and mindfulness in every interaction to support guest well-being.
• Encourage guest reflection, intention-setting, and deeper connection to their experiences.
• Collect guest feedback to support continuous improvement and enhance service quality.
• Operations & Service Excellence
• Maintain accurate records of bookings, preferences, and special notes to support team communication.
• Ensure that daily schedules are updated, balanced, and in alignment with operational capacity.
• Support the front-of-house team with check-ins, follow-ups, and coordination.
• Uphold a calm, welcoming environment in the spa reception and planning areas.
• Contribute to upselling of services, support retail sales, and assist in revenue generation and guest satisfaction metrics.
• Communication & Sales Focus
• Make authentic, helpful connections with guests via phone, email, and chat.
• Assist with outbound calls to guests pre-arrival to guide planning.
• Respond to email and chat inquiries with timeliness and professionalism.
• Support assigned sales goals and conversion metrics where applicable.
• Safety, Culture & Team Support
• Demonstrate a high level of respect for cultural sensitivities and support a multi-cultural environment.
• Maintain awareness of safety and emergency procedures in all guest interactions.
• Support wellness team in activity organization, session coordination, and operational tasks as needed.
• Adapt to evolving schedules and operational needs with a team-oriented mindset.

Qualifications

Details

Remainder : Referrals increase your chances of interviewing at Miraval Resorts & Spas by 2x

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