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EMR Specialist

EMR Specialist

Dr Sulaiman AlHabib Medical CentersSaudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Job Purpose / Objective

Assume responsibility in handling complex patient and high volume inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities

  • Appointment :

Handle patient appointment (book, confirm, cancel & reschedule).

  • Handle telephone inquiries.
  • RCO :

    • Send call request through the system to be able to view by concerned doctors in order to provide immediate action.

  • Email their Supervisors if call request is sent more than once to the doctor.
  • Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
  • Reschedule / Cancellation :

    • Make a return call after receiving feedback from patients through IVR system for rescheduling.

  • Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
  • Quality Assurance :

    • Receive patient’s complaint and raise it to concerned department through Continuity Of Care (COC) system.

  • Prepare Daily COC Report and send to Call Center Supervisors.
  • Other Responsibilities :

    • Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.

  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.
  • Perform other applicable tasks and duties assigned within the realm of her / his knowledge, skills and abilities.

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    إنشاء تنبيه وظيفي لهذا البحث

    Specialist • Saudi Arabia