EMR Specialist

Job Purpose / Objective

Assume responsibility in handling complex patient and high volume inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities

• Appointment :

Handle patient appointment (book, confirm, cancel & reschedule).

Send call request through the system to be able to view by concerned doctors in order to provide immediate action.

Make a return call after receiving feedback from patients through IVR system for rescheduling.

Receive patient’s complaint and raise it to concerned department through Continuity Of Care (COC) system.

Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.

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