Service Now Solution Architect

Overview

As a

Solution Architect

at

TAWANTECH , you will play a vital role in defining and implementing high-quality technology solutions that align with our business objectives. You will work closely with stakeholders to understand their needs and translate them into effective architectural blueprints. This position requires a blend of technical expertise, architectural knowledge, and strong communication skills to ensure successful project outcomes. Responsibilities

Collaborate with business analysts and stakeholders to gather requirements and understand the functional needs of the solutions. Develop and document architectural designs, including data flows, system interfaces, and module interactions. Evaluate and select appropriate technology stacks and tools, ensuring they align with industry trends and best practices. Provide guidance and support to development teams during implementation and integration phases. Ensure architectural compliance with established standards, security protocols, and performance benchmarks. Lead solution design reviews and contribute to architectural governance discussions. Stay current with emerging technologies and assess their potential impact on the organization's architecture. Assess the current state of the ServiceNow platform, including ITSM, SPM(Activated for IT Only), CSM(Not yet activated), ITAM(Not yet activated), ITOM, AIOps(Not yet activated), and related processes. Identify gaps, risks, and inefficiencies in the existing configuration, data model, and architecture. Provide actionable recommendations to enhance processes and align with ServiceNow and ITIL best practices. Develop upgrade plan for the ServiceNow platform. Define a roadmap for future improvements, ensuring scalability, maintainability, and alignment with organizational goals.

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