Service Now Solution Architect

Overview

As a Solution Architect at TAWANTECH , you will play a vital role in defining and implementing high-quality technology solutions that align with our business objectives. You will work closely with stakeholders to understand their needs and translate them into effective architectural blueprints. This position requires a blend of technical expertise, architectural knowledge, and strong communication skills to ensure successful project outcomes.

Responsibilities

• Collaborate with business analysts and stakeholders to gather requirements and understand the functional needs of the solutions.
• Develop and document architectural designs, including data flows, system interfaces, and module interactions.
• Evaluate and select appropriate technology stacks and tools, ensuring they align with industry trends and best practices.
• Provide guidance and support to development teams during implementation and integration phases.
• Ensure architectural compliance with established standards, security protocols, and performance benchmarks.
• Lead solution design reviews and contribute to architectural governance discussions.
• Stay current with emerging technologies and assess their potential impact on the organization's architecture.
• Assess the current state of the ServiceNow platform, including ITSM, SPM(Activated for IT Only), CSM(Not yet activated), ITAM(Not yet activated), ITOM, AIOps(Not yet activated), and related processes.
• Identify gaps, risks, and inefficiencies in the existing configuration, data model, and architecture.
• Provide actionable recommendations to enhance processes and align with ServiceNow and ITIL best practices.
• Develop upgrade plan for the ServiceNow platform.
• Define a roadmap for future improvements, ensuring scalability, maintainability, and alignment with organizational goals.

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