Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi ArabiaFour Seasons Hotels & Resorts, Saudi Arabia • Saudi Arabia
Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia
Four Seasons Hotels & Resorts, Saudi Arabia • Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفيBachelor’s degree in Hospitality Management or a related field (Les Roches graduates preferred). Minimum 3–5 years of experience in quality management, guest experience, or related hospitality roles. Proven experience in working with Forbes Travel Guide standards and LQA inspections. Strong knowledge of luxury service standards and quality control systems. Excellent analytical, communication, and presentation skills. Proficiency in data analysis and reporting tools. Strong leadership and influencing skills with the ability to collaborate across departments. Fluency in English; additional languages are a plus. Competitive tax‑free salary. Housing and transportation provided. 30 days annual vacation plus public holidays. Paid home leave flights. Complimentary meals and uniform cleaning. Medical and life insurance. Worldwide complimentary stays with Four Seasons. Career growth and development opportunities.
Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia
We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments.
Key Responsibilities
- Develop, implement, and oversee the property’s quality assurance programs.
- Monitor and audit operational performance to ensure alignment with Four Seasons standards.
- Analyze guest feedback and identify areas for service enhancement.
- Collaborate with department heads to implement corrective actions and best practices.
- Facilitate training sessions and workshops to enhance service culture and quality awareness.
- Lead the property’s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
- Prepare regular reports on quality performance and improvement initiatives.
- Act as a brand ambassador, ensuring a seamless and exceptional guest journey.
Qualifications & Skills
What We Offer
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Manager Resort • Saudi Arabia
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