Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments.

Key Responsibilities

• Develop, implement, and oversee the property’s quality assurance programs.
• Monitor and audit operational performance to ensure alignment with Four Seasons standards.
• Analyze guest feedback and identify areas for service enhancement.
• Collaborate with department heads to implement corrective actions and best practices.
• Facilitate training sessions and workshops to enhance service culture and quality awareness.
• Lead the property’s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
• Prepare regular reports on quality performance and improvement initiatives.
• Act as a brand ambassador, ensuring a seamless and exceptional guest journey.

Qualifications & Skills

What We Offer

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