Call Center RepresentativeConfidential Careers • Dammam, Eastern Province, Saudi Arabia

Call Center Representative

Confidential Careers • Dammam, Eastern Province, Saudi Arabia

3 منذ أيام

الوصف الوظيفي

Job Summary :

The Call Center Representative is responsible for managing customer interactions through the unified contact number for all Al Jabr brands. The role focuses on delivering high-quality service, ensuring customer satisfaction, and supporting both internal and external communication activities.

Key Responsibilities :

Handle customer inquiries and service requests through the unified hotline for all Al Jabr brands.
Communicate with customers to schedule appointments.
Contact customers regarding recall campaigns announced by the Ministry of Commerce.
Record and follow up on customer inquiries received via the Al Jabr website or affiliated online platforms using the customer service system.
Manage external communication with customers related to invitations, events, and conferences.
Support the Marketing Department in executing external advertising campaigns.

Qualifications and Requirements :

High school or Diploma in Business Administration.

A minimum of 3 years of experience in a related field is preferred.

Strong communication and interpersonal skills.

Excellent customer service orientation.

Ability to multitask and manage time effectively.

Familiarity with CRM or call center systems is preferred.

Proficiency in both Arabic and English (written and spoken).

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إنشاء تنبيه وظيفي لهذا البحث

Call Center Representative • Dammam, Eastern Province, Saudi Arabia