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Front Office Agent

Front Office Agent

Shangri-LaSaudi Arabia
14 منذ أيام
نوع الوظيفة
  • دائم
الوصف الوظيفي

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

  • 203 stylish rooms and suites plus 17 luxury serviced apartments.
  • 5 restaurants and lounges, including the legendary Shang Palace
  • Convenient for Jeddahs popular landmarks and Red Sea Mall
  • 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary :

To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check-in and check out guests.

As a Front Office Agent, we rely on you to,

  • To have knowledge of the operational systems at Front Office.
  • To have knowledge of Shangri‐Las standard operating policies and procedures
  • Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
  • Ensures all amenities are in room prior to guest arrival.
  • Assists in solving guest problems and concerns, always takes the opportunity to exceed Guest expectations.
  • Responds to all manners of inquiries regarding hotel facilities and room features.
  • Provides courteous service and responds promptly to guest requests and complaints.
  • Processes all guest registrations promptly and efficiently.
  • Stays up to date on room rates, package discounts with the coordination of other concerned departments.

    • What we are Looking For :

  • At least 1 year working experience in hotel
  • Ability to work long hours and shift
  • Communicates and writes with fluency in English (as well as the Arabic language)
  • Pleasant, friendly, and cheerful attitude
  • This Position is for Saudi Nationals Only

    • Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.