Cluster Director of Sales & Marketing

Overview

Cluster Director of Sales & Marketing Job posting and advertisement The Cluster Director of Sales for Rosewood Red Sea and Rosewood Amaala, located along Saudi Arabia’s pristine west coast, is responsible for driving sales performance across both properties by developing and executing targeted sales strategies. This role focuses on generating revenue from key market segments, including leisure, corporate, and group bookings, while aligning with Rosewood’s ultra-luxury standards and both Resorts vision of holistic wellness, sustainability, and regenerative tourism. The Cluster Sales Manager will work under the direction of the Cluster Director of Sales leading sales efforts to enhance market share and foster strong client relationships in one of the world’s most exclusive luxury destinations. Core responsibilities

Managing the development of a strategic account plan for the demand generators in the market. Managing the property's reactive and proactive sales efforts. Determining and developing marketing communication activities, in conjunction with Regional Marketing Communications. Providing customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviewing the Strategic Alignment Review (STAR) report, competitive shopping reports and using other resources to maintain an awareness of the hotel’s market position. Researching competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. Attending sales strategy meetings to provide input on weekly and overall sales strategy. Sug gests innovative marketing ideas and develops deployment strategies to continue to grow market share. Evaluating and supporting participation and account deployment with Area Sales and Group Sales within the Sales Office. Serving as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. Serving as the sales contact for customers and as the customer advocate. Serving as hotel authority on sales processes and sales contracts. Serving as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Participating in sales calls with members of the Sales and Marketing team to acquire new business and / or close on business. Identifying public relations opportunities and coordinating activities to augment the overall marketing communication strategy. Supporting the General Manager by coordinating crisis communications. Executing and supporting Marriott’s Customer Service Standards and hotel’s Brand Standards. Executing and supporting the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participating in and practicing daily service basics of the brand. Implementing a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitoring the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and / or other appropriate stakeholders. Maintaining successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the operator. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s sales objectives. Qualifications

Bachelor’s degree in Business, Sales, Hospitality Management, or a related field; certifications in sales or hospitality management are a plus. Minimum of 7-10 years of progressive experience in sales, with at least 3 years in a supervisory or managerial role within a luxury hotel, resort, or wellness-focused property. Proven ability to lead and motivate sales teams, with strong interpersonal and communication skills to foster collaboration and maintain a client-centric culture. Strong understanding of luxury travel market trends, client expectations, and wellness-oriented sales practices, with a passion for building lasting client relationships. Experience implementing sustainable sales practices, such as digital-first outreach or eco-friendly client engagement, preferably in luxury or environmentally sensitive destinations. Familiarity with sales and CRM systems (e.g., Salesforce, Delphi) and emerging hospitality technologies to optimize sales processes and client engagement. Fluency in English is required; proficiency in Arabic or additional languages is a plus.

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