Supervisor, Project

Responsibilities

• Manage the catering team to ensure they provide consistently high-quality food and service to patients, staff, and all hospital visitors.
• Operational oversight with a hands-on leadership style, with competencies across all areas of the operation.
• Perform tray assessments to ensure food quality and presentation and tray accuracy, randomly check accurate tray delivery to patients and completion of service within the stipulated time.
• Evaluate the Performance of Patient Service Experience and exceed patient and customer satisfaction.
• Develop robust kitchen operating procedures with line manager and ensure compliance with Food Safety and Quality standards.
• Ensure implementation of menus as per dietary requirements to meet patients’ nutritional needs, including options accessible to team / ward staff outside kitchen hours.
• Ensure effective and accurate record keeping and documentation to prove due diligence and compliance with CATRION and MOH inspection.
• Liaise with direct manager for any support required at other locations.
• Responsible for all administration as required.
• Conduct and assist in the completion of employee evaluations or appraisals as per company procedure.
• Conduct regular area reviews to ensure team members are meeting performance standards and that agreed services are delivered as per contract / agreement.
• Deliver budgeted profit through management of food costs, labour costs, and overhead costs.
• Manage client relationships through regular, formal and informal interaction, addressing issues quickly without compromising project profitability.
• Ensure the highest standards of food safety and hygiene are maintained in accordance with the Quality Assurance Program; follow safe work practices.
• Report any equipment defects, maintenance requirements that could hamper service and liaise with the appropriate internal or external party.
• Report all accidents, incidents, injuries, and customer complaints immediately.
• Attend client and company training courses as deemed necessary and participate in safety initiatives.
• Ensure effective deployment of staff as per business needs to meet service requirements through robust roster planning.
• Attend daily meetings, briefings, trainings, and meetings as required.

Skills

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