Application Support Specialist – Level 2

We are seeking a skilled Level 2 Application Support Specialist to provide second-line support for enterprise applications built on Angular, .NET, and SQL Server technologies. This is a Contract Job, Yearly extendable, On-site position based in Riyadh, focused on diagnosing and resolving complex technical issues, collaborating with development teams, and ensuring seamless application performance in a mission-critical environment. Experience in healthcare or clinical systems support is highly preferred. Familiarity with release / change management procedures.

Responsibilities

• Investigate & Resolve Complex Application Issues
• Problem-solving skills
• Analytical thinking
• Prioritization and time management
• Effective communication
• Perform in-depth Troubleshooting of Front-End and Back-End Components
• Proficiency in Angular
• Proficiency in .NET
• Proficiency in SQL Server
• Debugging skills
• Analyze Application logs, SQL Queries, and Code-level Behavior
• Familiarity with code review practices
• Understanding of application architecture
• Collaborate with Development, Infrastructure, & QA teams
• Teamwork and collaboration skills
• Ability to provide constructive feedback
• Assist in Application Deployments & Environment Setups
• Knowledge of CI / CD pipelines
• Familiarity with deployment tools (e.g., Jenkins, Azure DevOps)
• Understanding of environment configurations
• Post-deployment testing protocols
• Create and maintain Technical Documentation
• Technical writing skills
• Familiarity with documentation tools (e.g., Confluence, SharePoint)
• Monitor Application Performance
• Performance monitoring tools (e.g., Application Insights)
• Capacity planning
• Proactive issue identification strategies
• Understanding of performance metrics

Qualifications

Required Skills

Preferred Skills

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Information Services

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