Managed Services - Resilience & Compliance Analyst

Managed Services - Resilience & Compliance Analyst Join to apply for the

Managed Services - Resilience & Compliance Analyst

role at

PwC .

At PwC, our managed services team focuses on outsourced solutions and support across multiple functions, helping organizations streamline operations, reduce costs, and improve efficiency. These professionals excel in project management, technology, and process optimization to deliver high‑quality services.

Job Description & Summary As a managed service delivery generalist, you will execute outsourced processes such as client and customer interaction, data review and enrichment, quality control implementation, and escalation resolution. The role also focuses on operational and technology resilience, embedding measures to prevent, respond to, recover from, and learn from operational disruptions.

Responsibilities

Help clients develop and implement operational and technology resilience policies, frameworks, and standards.

Deliver operational and technology resilience reviews (including Business Continuity Management and Disaster Recovery) to assess current state and develop strategic improvement roadmaps.

Support the development and enhancement of end‑to‑end resilience / BCM programs, including risk assessments, threat / scenario analysis, business impact assessments, policy and framework development, and playbook creation.

Assist in developing and implementing integrated crisis management structures, protocols, and plans.

Support training exercises to equip organizations with the knowledge to manage resilience risks and operate their resilience / BCM frameworks.

Participate in business continuity and crisis management exercises to validate resilience capabilities.

Contribute to project workstreams, sharing knowledge and providing on‑the‑job support to teammates.

Requirements and Attributes

Final‑year student or graduate in Engineering, Business, Economics, or Science from a recognized university.

1–4 years of experience in operational and / or technology risk & resilience, business continuity management, disaster recovery planning, technology risk management, or regulatory compliance.

Strong interpersonal and communication skills, with experience working collaboratively and managing stakeholders.

Understanding of resilience and business continuity best practices and protocols, including local (e.g., NCEMA) and international standards (e.g., ISO 22301, ISO 22361, EU DORA).

Experience in planning, designing, and conducting TableTop Exercises or other resilience exercises is a plus.

Certification in resilience / BCM / DR from a recognized institution (e.g., Business Continuity Institute, ABCP, ACRP) is beneficial.

Optional Skills

Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management, Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism

Seniority Level Associate

Employment Type Full‑time

Job Function Legal

Industry Professional Services

Line of Service Internal Firm Services

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