RWRSA - Cluster Reservation Manager

Join to apply for the RWRSA - Cluster Reservation Manager role at Rosewood Red Sea

Join to apply for the RWRSA - Cluster Reservation Manager role at Rosewood Red Sea

The Cluster Reservations Manager for Rosewood Red Sea & Rosewood Amaala, located along Saudi Arabia’s pristine west coast, is responsible for overseeing all aspects of the resort’s reservation operations, ensuring a seamless and personalized booking experience for guests. This role upholds Rosewood’s ultra-luxury standards and Amaala’s commitment to holistic well-being, sustainability, and regenerative tourism. The Cluster Reservations Manager will lead a team to manage bookings, optimize occupancy, and enhance guest satisfaction through exceptional service and attention to detail. The role demands leadership, strategic insight, and a passion for delivering tailored luxury experiences.

RESPONSIBILITIES

• Oversee all reservation operations, ensuring a flawless booking process that achieves a minimum of 95% guest satisfaction scores in internal and external audits, including pre-arrival feedback.
• Lead, train, and motivate the reservations team, fostering a culture of professionalism, empathy, and efficiency to deliver personalized guest experiences.
• Manage reservation systems to optimize room occupancy, revenue, and guest preferences, collaborating with sales and revenue management teams to achieve business goals.
• Ensure accurate and timely handling of bookings across all channels (direct, online, travel agents, and third-party platforms), maintaining Rosewood’s luxury service standards.
• Develop and implement strategies to enhance the guest booking experience, including personalized offers and wellness-focused packages that align with both resorts vision.
• Monitor and control the reservations budget, optimizing operational costs while maintaining high service quality and team performance.
• Implement sustainable practices, such as digital confirmation processes and eco-friendly communication methods, in line with Amaala’s environmental stewardship goals.
• Collaborate with front office, concierge, and marketing teams to ensure seamless guest transitions from booking to arrival, enhancing the overall guest journey.
• Ensure compliance with Rosewood brand standards, data protection regulations, and local hospitality laws, safeguarding guest information and privacy.
• Drive continuous improvement through staff training, system enhancements, and guest feedback analysis to elevate reservation processes and guest satisfaction.

QUALIFICATIONS

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Hospitality

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