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RWRSA - Cluster Reservation Manager

Rosewood Red SeaSaudi Arabia

30+ days ago

Job description

Join to apply for the RWRSA - Cluster Reservation Manager role at Rosewood Red Sea

The Cluster Reservations Manager for Rosewood Red Sea & Rosewood Amaala, located along Saudi Arabia’s pristine west coast, is responsible for overseeing all aspects of the resort’s reservation operations, ensuring a seamless and personalized booking experience for guests. This role upholds Rosewood’s ultra-luxury standards and Amaala’s commitment to holistic well-being, sustainability, and regenerative tourism. The Cluster Reservations Manager will lead a team to manage bookings, optimize occupancy, and enhance guest satisfaction through exceptional service and attention to detail. The role demands leadership, strategic insight, and a passion for delivering tailored luxury experiences.

RESPONSIBILITIES

Oversee all reservation operations, ensuring a flawless booking process that achieves a minimum of 95% guest satisfaction scores in internal and external audits, including pre-arrival feedback.
Lead, train, and motivate the reservations team, fostering a culture of professionalism, empathy, and efficiency to deliver personalized guest experiences.
Manage reservation systems to optimize room occupancy, revenue, and guest preferences, collaborating with sales and revenue management teams to achieve business goals.
Ensure accurate and timely handling of bookings across all channels (direct, online, travel agents, and third-party platforms), maintaining Rosewood’s luxury service standards.
Develop and implement strategies to enhance the guest booking experience, including personalized offers and wellness-focused packages that align with both resorts vision.
Monitor and control the reservations budget, optimizing operational costs while maintaining high service quality and team performance.
Implement sustainable practices, such as digital confirmation processes and eco-friendly communication methods, in line with Amaala’s environmental stewardship goals.
Collaborate with front office, concierge, and marketing teams to ensure seamless guest transitions from booking to arrival, enhancing the overall guest journey.
Ensure compliance with Rosewood brand standards, data protection regulations, and local hospitality laws, safeguarding guest information and privacy.
Drive continuous improvement through staff training, system enhancements, and guest feedback analysis to elevate reservation processes and guest satisfaction.

QUALIFICATIONS

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; certifications in revenue management or reservations systems (e.g., Opera, SynXis) are highly desirable.

Minimum of 5-7 years of experience in reservations or guest services, with at least 2 years in a supervisory role within a luxury hotel, resort, or high-end hospitality environment.

Expertise in reservation systems (e.g., Opera, Amadeus) and revenue management principles, with a focus on optimizing occupancy and guest satisfaction.

Proficiency in budgeting, cost control, and performance metrics, balancing operational efficiency with luxury service standards.

Fluency in English is required; proficiency in Arabic or additional languages

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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Manager • Saudi Arabia