Contact Center Agent

Join ABYAT – Your Gateway to a Career in Retail Excellence Overview

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22,000 products across 22,000 square meters of space. Since our launch in September 2005, we\'ve focused on delivering an unmatched customer experience, both in-store and beyond. With a strong presence in

Kuwait

and expanding operations in

Saudi Arabia , we are looking for ambitious professionals to join our journey of growth and excellence. Position Title :

Contact Center Agent Employment Type :

Full-time |

Location :

Dammam, Saudi Arabia Job Purpose

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Key Responsibilities

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Making outbound calls Conducting market research, follow-up calls, or tele sales efforts. Contact Center Agent Requirements

High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Proficiency with computers, especially with CRM software, and strong typing skills. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Language : Arabic - English Why Join Us?

Join one of the region’s most respected retail brands. Work in a structured, team-oriented environment. Enjoy professional development and career advancement opportunities. Apply now and be the voice of ABYAT, delivering service that makes a difference.

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