IT Platform Liaisonمستشفى السلامة • Jeddah, Makkah Region, Saudi Arabia
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IT Platform Liaison
مستشفى السلامة • Jeddah, Makkah Region, Saudi Arabia
7 منذ أيام
الوصف الوظيفيMonitor daily performance and availability of key hospital applications. Log system incidents promptly and report recurring issues to ICT leadership. Document and elevate high-impact downtime and performance concerns. Track service requests and ensure resolution within agreed Service‑Level Agreements (SLAs). Provide status updates to users and escalate unresolved issues. Maintain accurate ticketing records for audits and reporting. Provide basic troubleshooting and support for access, navigation, and usage of ICT systems. Coordinate with ICT security for account creation, access modification, or deactivation. Facilitate periodic user support sessions or guides to improve digital literacy. Support testing and validation of new systems, releases, and upgrades. Coordinate user acceptance testing (UAT) and collect user approval before go‑live. Document and submit deployment feedback to ICT teams. Maintain system documentation, workflows, and training materials. Assist in developing user manuals and FAQs for improved system utilisation. Support user onboarding and training initiatives. Ensure all activities adhere to ICT policies, data confidentiality, and cybersecurity requirements. Report unauthorized access, potential risks, or violations. Support access‑management processes and enforce compliant user practices. 2 years of experience in ICT operations, technical support, or system coordination. Experience working with clinical and business applications in a hospital or corporate environment. Essential : Diploma in Computer Science, Information Technology, or related field. Desired : Bachelor’s degree in Computer Science, Information Systems, or a similar discipline. Knowledge of IT systems and hospital / business applications. Intermediate troubleshooting and incident management skills. Understanding of documentation standards and reporting practices. Awareness of cybersecurity and data confidentiality principles. Strong user‑service orientation and communication abilities.
Role Purpose
The role ensures seamless communication between end users and ICT, enabling efficient operations of hospital systems such as HIS, EMR, HR systems, and enterprise platforms. The IT Platform Liaison monitors application performance, supports incidents and requests, coordinates testing for new releases, and promotes adherence to ICT policies, cybersecurity, and data confidentiality standards.
Key Responsibilities
1. Communication & Coordination Between Departments and ICT
- Serve as the central point of contact for system incidents, requests, updates, and enhancements.
- Communicate planned downtimes and updates to all affected users.
- Gather and relay user requirements accurately to ICT teams.
2. Application Monitoring & Issue Reporting
3. Managing ICT Service Requests & SLAs
4. First‑Line User Support
5. System Testing, Validation & Deployment Coordination
6. Documentation & Training Support
7. Policy, Confidentiality & Cybersecurity Compliance
Qualifications
Essential Minimum Requirement
Desired Experience
Education
Technical Skills
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