IT Platform Liaison

Role Purpose

The role ensures seamless communication between end users and ICT, enabling efficient operations of hospital systems such as HIS, EMR, HR systems, and enterprise platforms. The IT Platform Liaison monitors application performance, supports incidents and requests, coordinates testing for new releases, and promotes adherence to ICT policies, cybersecurity, and data confidentiality standards.

Key Responsibilities

1. Communication & Coordination Between Departments and ICT

• Serve as the central point of contact for system incidents, requests, updates, and enhancements.
• Communicate planned downtimes and updates to all affected users.
• Gather and relay user requirements accurately to ICT teams.

2. Application Monitoring & Issue Reporting

3. Managing ICT Service Requests & SLAs

4. First‑Line User Support

5. System Testing, Validation & Deployment Coordination

6. Documentation & Training Support

7. Policy, Confidentiality & Cybersecurity Compliance

Qualifications

Essential Minimum Requirement

Desired Experience

Education

Technical Skills

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