Senior ITSM -ITOM Engineer
Alnafitha ITRiyadh, Riyadh Region, Saudi Arabia12 منذ أيام
الوصف الوظيفي7+ years of hands-on experience in administering and supporting ManageEngine Products. Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). ITIL Foundation Certification (preferred). ManageEngine Service Desk Plus Administration Certification (a plus). Proficiency in ManageEngine Service Desk Plus (SDP) – including configuration, customization, workflow automation, and reporting. Strong understanding of ITSM processes (Incident, Problem, Change, Request, SLA management). Experience with custom dashboard / report creation , including advanced filtering, KPIs, and trend analysis. Familiarity with SQL queries and database management for reporting and troubleshooting (preferred). Basic knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks. Experience in system monitoring, troubleshooting, and performance optimization . Understanding of email notifications, templates, and integrations within ITSM systems. Knowledge of release management and patch upgrades for ITSM platforms. Proven track record of maintaining and optimizing service desk workflows . Experience in data analysis and reporting for incident and service request trends . Prior experience in service reviews, SLA compliance reporting, and stakeholder communications . Exposure to automation and process improvement initiatives within IT operations.
Responsibilities
- Define and document new processes and updates to processes and SLAs, including but not limited to those that utilize ManageEngine ITSM.
- Implement and automate newly introduced or enhanced services, and processes’ workflows, SLAs, KPIs, and additional CUSTOMER requirements.
- ITSM Practices must be enhanced, implemented, automated, and verified as per CUSTOMER IT and global best practices, such as but not limited to ISO / IEC 20000.
- Practices dependencies must be taken into consideration upon implementation and automation.
- Assess service management system’s (ITSM’s) services, metrics, design, and configurations, to enhance and provide maintenance, support, and continual improvement actions to optimize and elevate ITSM services.
- Enhancement for current ITSM processes and SLAs as needed during business analysis and data collection phase – to be used for automation
- Automate, execute and implement new and updates on ManageEngine ITSM
- Development of the ITSM system features and integrating with CUSTOMER Technology solutions to ease and streamline IT services. E.g. but not limited to : Develop SSO integration for user access management Develop PAM integration for privileged (admin) or service accounts access management (wherever applicable) Develop Active Directory or ERP integration to obtain organizational details…etc. And any third-party or used solutions as deemed fit by CUSTOMER.
- Develop and implement any custom coding for the ITSM application -the coding includes the ITSM portal, and tool configuration.
- Automate and configure, and refine the following requirements (and enhance any existing) for all required processes and SLAs in project scope including :
- Configure service categories and catalogs
- Configure Priority
- Configure business rules
- Configure SLA rules
- Configure templates and workflows
- Configure Life Cycles i.e. – incident lifecycle, problem lifecycle, request lifecycle (RLC)…etc.
- Configure closing rules
- Configure Notification rules
Requirements
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
Senior Itsm Engineer • Riyadh, Riyadh Region, Saudi Arabia
وظائف ذات صلة
- عَرْضٌ مُرَوَّجٌ له
Senior ITSM -ITOM Engineer
Alnafitha ITRiyadh, Saudi Arabia Define and document new processes and updates to processes and SLAs, including but not limited to those that utilize ManageEngine ITSM.
Implement and automate newly introduced or enhanced services, ...أظهر المزيدآخر تحديث: 11 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior IT Operations Manager
DISCOVEREDRiyadh, Saudi Arabia Senior IT Operations Manager Riyadh, Saudi Arabia 25k - 35K SAR per month (TAX FREE) We are helping a fast-growing digital platform in the entertainment and event space hire a Senior IT Operations ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior ITSM Consultant ( ManageEngine Expierence)
Alnafitha ITRiyadh, Riyadh Region, Saudi Arabia Conduct analysis and engineering of technology processes, SLAs, service metrics (KPIs), policies, and procedures to enhance efficiency and effectiveness.
Improve and formalize process documentation,...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior ICT Engineer
EgisRiyadh, Saudi Arabia About Us Egis is an international player active in architecture, consulting, construction engineering and mobility services.
We create and operate intelligent infrastructures and buildings that resp...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Senior IT & Cybersecurity Pre-Sales Engineer
CCDSRiyadh, Riyadh Region, Saudi Arabia CCDS is on the lookout for a highly skilled Senior IT & Cybersecurity Pre-Sales Engineer to join our expanding team.In this pivotal role, you will become a trusted technical advisor and partner to ...أظهر المزيدآخر تحديث: 13 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
IT Operations Engineer (Procurement and Hardware Deployment)
Noon AcademyRiyadh, Riyadh Region, Saudi Arabia We’re on a mission to radically change the way students learn.We believe in solving hard problems and play to win—we measure progress by revenues, students, and learning gains.Our approach? Build h...أظهر المزيدآخر تحديث: 14 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
IT Operations Engineer (Procurement & Hardware Deployment)
Noon AcademyRiyadh, Riyadh Region, Saudi Arabia We’re on a mission to radically change the way students learn.We believe in solving hard problems and play to win—we measure progress by revenues, students, and learning gains.Our approach? Build h...أظهر المزيدآخر تحديث: 14 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Exciting Opportunity : Shared Services IT PMO Manager at NEOM, Saudi Arabia
Neom City UpdatesRiyadh, Saudi Arabia Join NEOM’s Tonomus as a Shared Services IT PMO Manager to lead PMO strategy and governance.Apply now for this exciting opportunity NEOM’s Tonomus division is looking for a dedicated Shared Service...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior IT Project Head
Dkhoon EmiratesRiyadh, Riyadh Region, Saudi Arabia Managing the IT teams, ensures compliance with data protection standards, and provides technical guidance for digital transformation efforts related to SAP B1 and other IT applications.Overseeing t...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
IT Operations Engineer (Procurement & Hardware Deployment)
Noon-The Social Learning PlatformRiyadh, Riyadh Region, Saudi Arabia IT Operations Engineer (Procurement & Hardware Deployment).We’re on a mission to radically change the way students learn.
We believe in solving hard problems and play to win—we measure progress by r...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior IT Operations Manager
Discovered MENARiyadh, Riyadh Region, Saudi Arabia Senior Talent Partner - Cloud, DevOps & Infrastructure at Discovered | Recognized by LinkedIn as one of the Top 25% Recruitment Companies Globally.
Get AI-powered advice on this job and more exclusi...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Intelligent Transportation Systems (ITS) Engineer
EgisRiyadh, Saudi Arabia Develop Intelligent Transportation Systems (ITS) procedures, architecture, concept of operations, design, specifications, and testing plans.
Standard Egis Description Qualifications.Intelligent Tran...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
ICT Engineer (E3-5)
Hill InternationalRiyadh, Saudi Arabia General Description of Role and Responsibilities : .Responsible for leading a team of ICT&Security system engineers and designers to carry out detail engineering design and shop drawings.Review the s...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
IT Infrastructure Engineer II / III
Noon-The Social Learning PlatformRiyadh, Saudi Arabia Overview Join to apply for the.IT Infrastructure Engineer II / III.Noon-The Social Learning Platform.We’re on a mission to radically change the way students learn.
We believe in solving hard problems ...أظهر المزيدآخر تحديث: 11 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
OutSystems Tech Lead
SitechRiyadh, Saudi Arabia The ideal candidate will combine deep technical expertise with leadership skills, ensuring best practices in architecture, performance, and security while mentoring a team of developers.Lead the de...أظهر المزيدآخر تحديث: 11 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
IT Support Engineer (Saudi Naational)
Flint Consulting LtdRiyadh, Riyadh Region, Saudi Arabia The IT Support Engineer plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure.This position involves troubleshooting hardware and software issues, providing t...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
T24 Core Banking — L2 IMS Engineer (Banking)
HCLTechRiyadh, Riyadh Region, Saudi Arabia Direct message the job poster from HCLTech.Global Talent Acquisition Leader | 18+ Yrs | Executive Search | Leadership & Niche Hiring | Workforce Planning | Recruitment Analytics | SHRM-CP….Responsi...أظهر المزيدآخر تحديث: 19 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
IT Infrastructure Engineer II / III
Noon AcademyRiyadh, Riyadh Region, Saudi Arabia We’re on a mission to radically change the way students learn.We believe in solving hard problems and play to win—we measure progress by revenues, students, and learning gains.Our approach? Build h...أظهر المزيدآخر تحديث: 14 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior ITSM Consultant ( ManageEngine Expierence)
Alnafitha International for Information TechnologyRiyadh, Saudi Arabia Riyadh, Saudi Arabia | Posted on 07 / 29 / 2025 • Conduct analysis and engineering of technology processes, SLAs, service metrics (KPIs), policies, and procedures to enhance efficiency and effectivenes...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
ITSM Consultant
Total-TECH Co.Riyadh, Saudi Arabia Assess current IT operations maturity, identify gaps and shape solutions.Set up ITSM planning, identify implementation requirements, and design ITSM blueprint roadmap.
Develop, document, maintain, a...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا