Specialist - Help Desk

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization. Responsibilities

Provide first-level technical support for hardware, software, and network-related inquiries. Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system. Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices. Assist users with application software and business software issues. Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups. Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference. Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems. Conduct training sessions for users on new software and tools when applicable. Proactively identify areas for improvement in help desk processes and recommend enhancements. Bachelor’s degree in Information Technology, Computer Science, or a related field. 1-2 years of experience in a help desk or technical support role. Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users. Familiarity with common operating systems (Windows, MacOS) and software applications. Excellent interpersonal and customer service skills. Ability to manage multiple tasks and work in a fast-paced environment. Comprehensive benefits package

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