Soft Services Manager

Purpose of the Role

The purpose of this role is to oversee and manage all hospitality operations within assigned projects or facilities. This includes ensuring high standards of service, guest satisfaction, and operational efficiency. The Hospitality Manager is responsible for implementing hospitality strategies, managing staff, and maintaining budgetary control to achieve financial targets and enhance the client experience. The role requires consistent adherence to service quality, operational excellence, and team leadership standards. Key Responsibilities

Objectives

Develop and implement hospitality standards and procedures Analyze project requirements and determine the approach to hospitality operations Identify opportunities to increase profit margins and maintain healthy cash flow Implement sustainability initiatives and green practices Propose additional services to enhance guest experience and increase revenue Operational Excellence

Select and manage vendors for quality and cost-effectiveness Approve and oversee the implementation of hospitality solutions Plan resources and develop the hospitality team Review and update hospitality service plans and operational checklists Ensure compliance with statutory, safety, and operational requirements Conduct periodic site visits and inspections to assess service delivery Client Experience

Prepare and share MIS reports with the Operations Manager Handle guest escalations professionally to maintain brand reputation Maintain agreed KPIs and SLAs for guest services Conduct monthly client meetings to build and sustain strong relationships Approve material and service requests within project budgets Ensure consistent, high-quality service delivery that enhances client and guest satisfaction Team Management

Plan and allocate resources for hospitality operations Organize training sessions for the team on systems, equipment, and procedures Foster a positive working environment and promote collaboration Implement reward and recognition initiatives to boost team morale Resolve conflicts and address grievances effectively Conduct performance audits and provide regular feedback Perform site visits to monitor and evaluate team performance Qualifications & Experience

Education

Bachelor’s degree in a relevant field (e.g., Business Management, Hospitality Management, Facilities Management) MBA is preferred Experience

5+ years of experience in relevant roles Industry Background : Hospitality Management, Guest Services, Soft Services, Real Estate, Community Management Previous Roles May Include : Soft Services Manager Maintenance Manager Operations Manager Project Manager Housekeeping Manager Hospitality Manager Job Location :

Available in all regions of the Kingdom of Saudi Arabia. Skills

Knowledge & Key Skills :

In-depth understanding of hospitality standards, policies, and processes Expertise in operating plans, mobilization planning, and project execution Strong experience in project management, business development, and P&L management Excellent organizational and multitasking capabilities Business acumen with resource planning and budget management skills Time and pressure management with high attention to detail Strong verbal and written communication and interpersonal skills Proven ability to manage stakeholders and develop high-performing teams Knowledge of sustainability practices in hospitality operations

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