Customer Relationship Manager

Riyadh, Saudi Arabia | Posted on 07 / 22 / 2025 Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society. Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Job Description

Role Summary : The

Customer Relationship Manager (CRM)

at

GreatPlace to Work Middle East

is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients in KSA. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal while ensuring alignment between client goalsand GPTW’s solutions. This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities :

Sales & Business Development Proactivelypromote and sell the full suite of Great Place to Work

offerings : Certification,Culture Assessments, Advisory Services, Employer Branding Packages, andRecognition Programs. Conductdiscovery sessions, tailored product demonstrations, proposalwalkthroughs, and solution consultations to identify client needs andposition GPTW as the ideal partner. Prepareand deliver compelling commercial proposals, pricing options, andstrategic engagement plans in alignment with client goals. Identify,qualify, and manage sales opportunities across all customer lifecyclestages, from lead generation to contract closure. Client Relationship Management Buildand maintain long-term, consultative relationships with senior HR leaders,C-suite executives, and key influencers. Serveas the main liaison for clients post-contract, coordinating with internalteams to ensure seamless onboarding, project setup, and execution. Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact. Managea diverse portfolio of client accounts across sectors and geographies witha focus on retention, growth, and service renewal. Developstrategic account plans for high-value clients, identifying opportunitiesto expand engagement through cross-sell and upsell of GPTW services. Trackand analyze client health scores, culture audit outcomes, and programeffectiveness to present value-driven results. Operational Excellence Use

ZohoCRM

to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback. Collaboratewith the advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets. Ensuretimely follow-up on Emprising setup, survey deployment, certificationtimelines, and recognition deliverables. Client Success & Advocacy Conductperiodic check-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities. Supportclients in leveraging their Certification or List placement for PR,employer branding, internal engagement, and awards submissions. Fosterclient advocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events. Market Engagement & Industry Insight RepresentGPTW ME at HR events, regional forums, expos, and thought leadershipwebinars to enhance brand visibility and industry reputation. Stayinformed on evolving HR trends, national workforce programs, laborpolicies, and competitor strategies to strengthen client advisory andmarket positioning. Performance Reporting & Forecasting Provideaccurate and timely sales forecasts, pipeline activity reports, and clientupdates for internal planning and review. Monitorcontract renewals and initiate early engagement strategies to ensure aseamless retention process and long-term value demonstration. Lead post-project feedback loops, client satisfaction surveys, andcorrective action planning where service gaps are identified.

Requirements

Qualifications & Experience : Bachelor'sdegree in Business Administration, HR, Marketing, or a related field (MBAis a plus). Minimum5 years of experience in B2B account management, client services, orconsultative sales, ideally in HR, SaaS, or research-based organizations. Proventrack record of meeting revenue targets and managing key accounts acrossdiverse markets and industries. Experiencewith CRM tools and data-driven sales tracking. Knowledgeof workplace culture trends in KSA and familiarity with the government andprivate sectors is an advantage. Strongcommunication, negotiation, and presentation skills. Highemotional intelligence and relationship-building capabilities. Analyticalthinking and consultative approach to selling and client servicing. Multitasking,organization, and attention to detail in managing projects and deadlines. Strategicmindset with client-first orientation. Fluencyin English required; Arabic is highly preferred.

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