Mobile Device Management - UEM Technology Support

Mobile Device Management - UEM Technology Support

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Job Description

Key Responsibilities

• Device Provisioning & Enrollment : Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM / Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages
• Monitoring, Patching & Reporting : Monitor device health, update compliance reports and generate basic dashboards / reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
• Incident & Service-Request Handling : Provide L1 / L2 support : troubleshoot connectivity (DNS, DHCP, TCP / IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.
• Carrier & Asset Management : Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning
• Documentation & Collaboration : Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues

Qualifications

Technical Skills

Experience with ServiceNow, Remedy or similar ITSM / ticketing systems

Certifications (Must Have)

Certifications (Good to Have)

Note : DXC Technology does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process.

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