Mobile Device Management - UEM Technology Support

Mobile Device Management - UEM Technology Support

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Mobile Device Management - UEM Technology Support

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DXC Technology Job Description Key Responsibilities Device Provisioning & Enrollment : Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM / Autopilot Create and assign device and compliance profiles, configuration policies and application packages Monitoring, Patching & Reporting : Monitor device health, update compliance reports and generate basic dashboards / reports. Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings. Incident & Service-Request Handling : Provide L1 / L2 support : troubleshoot connectivity (DNS, DHCP, TCP / IP), AD-group assignments and client-side issues. Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed. Carrier & Asset Management : Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements. Maintain accurate asset inventory from procurement through decommissioning Documentation & Collaboration : Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors Collaborate with networking, security and application teams to troubleshoot cross-domain issues Qualifications Education & Experience : Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience 1–3 years in an IT support or Analyst I role, with exposure to SCCM and / or Intune / UEM platforms. Technical Skills Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM) Basic Windows OS administration and networking (DNS, DHCP, TCP / IP, Subnetting) Familiarity with Active Directory group management and device-object lifecycle Experience with ServiceNow, Remedy or similar ITSM / ticketing systems Certifications (Must Have) Microsoft 365 Certified : Endpoint Administrator Associate CompTIA A+ Certifications (Good to Have) CompTIA Network+ Microsoft Certified : Azure Fundamentals (Exam AZ-900) Note : DXC Technology does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process.

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