Branch SupervisorSIHAMCO • Jeddah, Makkah Region, Saudi Arabia

Branch Supervisor

SIHAMCO • Jeddah, Makkah Region, Saudi Arabia

9 منذ أيام

الوصف الوظيفي

Welcome to LucaLand

LucaLand is Saudi Arabia's first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring.

First launched in 2021 at Boulevard Riyadh City during Riyadh Season, LucaLand quickly became a fan‑favorite, evolving into a permanent location . Since then, we've expanded our footprint through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA and other national entertainment leaders.

Join the LucaLand Family Whether you're a pet parent, an animal lover, or a passionate professional, LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we're building something extraordinary — one paw at a time .

Job Summary

The Branch Supervisor at Luca Land (Red Sea Mall) is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.

Key Responsibilities

Supervise and manage the day-to-day operations of Luca Land at Red Sea Mall
Ensure high standards of hygiene, safety, and guest experience in all areas
Lead, train, and motivate team members to deliver exceptional service
Handle guest inquiries, complaints, and feedback with professionalism and care
Oversee cash handling, inventory control, and daily reporting
Coordinate with the operations and marketing teams for promotions and events
Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land's policies
Maintain a welcoming and enjoyable atmosphere for all guests and their pets
Monitor employee performance and schedule shifts efficiently
Ensure compliance with company policies, health, and safety regulations

Requirements

2-4 years experience in a retail environment (e.g., pet-store, veterinary practice, etc)

Relevant diploma in management

Knowledge of pet safety, dog behavior, or dog park operations

Familiarity with POS systems, inventory management tools, or operations software

Passionate about pets, especially dogs

Energetic, proactive, and hands‑on

Responsible and dependable

Team player with a service-oriented mindset

Skills & Competencies

Strong leadership, communication, and people management skills

Fluent in English and Arabic (spoken and written)

Excellent organizational and problem-solving abilities with a customer-first attitude

Able to multitask, prioritize, and remain calm in fast-paced environments

Skilled in managing schedules, budgets, inventory, and vendor relations

Passionate about guest satisfaction and enhancing the overall pet and family experience

Basic knowledge of Microsoft Office or Google Workspace

Benefits

At LucaLand, we believe in creating more than just a workplace — we offer a purpose-driven, pet-loving environment where passion meets opportunity. Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well-being.

Competitive salary packages

Housing allowance and transportation support

Medical insurance coverage

Staff discounts on services and products

Fun, inclusive, and pet-friendly work environment

Unique experience working with dogs and themed entertainment concepts

Career development and internal growth opportunities

Be part of Saudi Arabia's first and most successful dog entertainment brand

#J-18808-Ljbffr

إنشاء تنبيه وظيفي لهذا البحث

Supervisor • Jeddah, Makkah Region, Saudi Arabia