Branch Supervisor

Welcome to LucaLand

LucaLand is Saudi Arabia's first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring.

First launched in 2021 at Boulevard Riyadh City during Riyadh Season, LucaLand quickly became a fan‑favorite, evolving into a permanent location . Since then, we've expanded our footprint through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA and other national entertainment leaders.

Join the LucaLand Family Whether you're a pet parent, an animal lover, or a passionate professional, LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we're building something extraordinary — one paw at a time .

Job Summary

The Branch Supervisor at Luca Land (Red Sea Mall) is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.

Key Responsibilities

• Supervise and manage the day-to-day operations of Luca Land at Red Sea Mall
• Ensure high standards of hygiene, safety, and guest experience in all areas
• Lead, train, and motivate team members to deliver exceptional service
• Handle guest inquiries, complaints, and feedback with professionalism and care
• Oversee cash handling, inventory control, and daily reporting
• Coordinate with the operations and marketing teams for promotions and events
• Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land's policies
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets
• Monitor employee performance and schedule shifts efficiently
• Ensure compliance with company policies, health, and safety regulations

Requirements

Skills & Competencies

Benefits

At LucaLand, we believe in creating more than just a workplace — we offer a purpose-driven, pet-loving environment where passion meets opportunity. Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well-being.

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