Delivery Operations CoordinatorGBE Logistics • Riyadh, Riyadh Region, Saudi Arabia
Delivery Operations Coordinator
GBE Logistics • Riyadh, Riyadh Region, Saudi Arabia
12 منذ ساعات
الوصف الوظيفيPeak‑time attendance & availability rate Orders completed per agent Unpicked orders Rejected orders Acceptance rate Total delivery income completed by all agents Average orders / income per agent Operational notes & improvement recommendations Prepare a weekly performance report for all delivery agents with analysis of acceptance and attendance rates. Recommend operational improvements such as redistributing agents or adjusting work schedules. Previous experience managing or coordinating delivery agents for apps such as : The Chefs Mrsool HungerStation Other similar platforms Strong knowledge of tracking and reporting tools such as Excel, Google Sheets, and WhatsApp Business. Ability to analyze data and prepare accurate daily and weekly reports. Excellent communication skills with both delivery agents and management. Improve delivery agents’ performance to maintain priority order allocation from The Chefs App. Reduce absenteeism and operational violations. Enhance quality and accuracy of operational reporting to strengthen trust with the client (The Chefs).
Daily Responsibilities :
- Monitor delivery agents’ status on The Chefs App continuously during peak hours.
- Ensure agents are online and distributed across the designated zones as instructed by The Chefs App.
- Track each agent’s Acceptance Rate, ensuring it does not fall below the required 95%.
- Communicate with delivery agents daily via WhatsApp / operations group to ensure readiness and quick response.
- Record and report any operational violations (delays, cancellations, absences) immediately to management.
- Ensure agents adhere to dress code and use proper delivery‑ready vehicles.
- Track and document official excuses in case of absences.
- Prepare an end‑of‑day report including :
Number of active agents
Weekly Responsibilities :
Qualifications & Requirements :
Jahez
Expected Outcomes :
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