SENIOR PATIENT RELATIONS SPECIALIST.

Job Description Summary

The Senior Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides frontline support, handling patient complaints, suggestions, and surveys. Responsibilities also include overseeing special patient experience projects and managing the implementation of advanced patient programs to enhance satisfaction and uphold the organization’s image.

Strategic Roles & Responsibilities

• Support in the implementation of longterm strategies to improve patient experience and enhance the organizations image
• Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes

Operational Roles & Responsibilities

Master’s degree in Healthcare administration or related field is preferred. Bachelor’s degree in healthcare or management field is required

Professional Certifications Required

Medical terminology training is required. PX certificate is required.

Years of Experience

Minimum 15 years’ experience in Patient experience, healthcare field or related field as required.

Languages

English : Fully Proficient ; Arabic : Fully Proficient

Core Competencies

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supplemental Work / Experience / Education Information

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