Senior Manager - Customer & Growth - Business Consulting - Riyadh 1

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

In a world of dramatic and fast‑paced change the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional as part of our Customer & Growth practice you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives. Joining one of our high‑performing globally integrated teams you will work closely with our clients to ensure they deliver value through strategic design and customer‑centric solutions.

You will own workstreams, lead project teams and act as a primary client contact ensuring that engagements align with EY’s strategic objectives and client needs. Working in a globally connected and high‑performing environment you will help clients develop customer‑centric and growth‑driven strategies while contributing to the ongoing development of our practice.

With access to EY’s structured learning and leadership development programs you will refine your expertise in customer experience, digital transformation and growth strategy, preparing for the next step in your career.

The Opportunity

Customer & Growth Director

We are looking for seasoned telco professionals to join our leading Customer & Growth team. Our consultants are passionate about shaping innovative go‑to‑market strategies and CX strategies and delivering tangible impact. They bring a strategic, analytical and creative mindset to help our clients design cutting‑edge product experiences and operational models.

Our consultants work collaboratively with clients to craft compelling strategies, develop customer journeys, go‑to‑market plans, CVM tactics, top‑line & bottom‑line enhancements, contact centre optimisation, product development improvements and establish operating models that reflect best practices and innovation. They ensure alignment with organisational goals while fostering a customer‑first culture.

Our consultants excel in dynamic fast‑paced environments and thrive in projects that span CX strategy, journey mapping and implementation. They deliver outstanding service and support EY’s purpose of building a better working world.

Your role will be dynamic and multifaceted balancing client delivery team leadership and strategic initiatives to support the growth of both EY and our clients.

Your Key Responsibilities

• Lead Customer & Growth portfolio workstreams in the telco sector independently ensuring timely and high‑quality delivery of growth‑focused, customer‑centric solutions that align with the client’s strategic objectives. This includes driving initiatives such as customer experience strategies, digital product development, go‑to‑market strategies, partnership models and CVM programmes.
• Serve as a key client contact leading discussions, presenting insights and building long‑term relationships with senior stakeholders.
• Facilitate key client meetings, workshops and stakeholder engagements to align on strategic priorities.
• Collaborate with Senior Managers, Directors and Partners on project management, resourcing and risk mitigation.
• Collaborate with cross‑functional teams to develop personas, customer journeys and capability frameworks tailored to the client’s needs.
• Facilitate design workshops, stakeholder engagements and client meetings to align on Customer & Growth priorities.
• Analyse market trends, customer data and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models, governance frameworks and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organisational growth in areas such as revenue generation, market expansion and customer engagement initiatives.
• Manage and mentor Managers, Assistant Managers, Senior Consultants and Consultants fostering a high‑performance team culture.
• Support business development efforts by contributing to client RFP and RFI responses through developing points of view, methodologies and supporting administrative processes.
• Support the development of EY’s Customer & Growth competency by contributing to the development of thought‑leadership tools and methodologies.

Skills and Attributes for Success

To Qualify for the Role You Must Have

Ideally You Will Also Have

What we look for

Highly motivated individuals with excellent problem‑solving skills and the ability to prioritise shifting workloads in a rapidly changing industry. An effective communicator—you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organisation.

What we offer you

At EY we develop you with future‑focused skills and equip you with world‑class experiences. We empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.

EY Building a Better Working World

EY is building a better working world by creating new value for clients, people, society and the planet while building trust in capital markets.

Enabled by data, AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected multi‑disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

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