PMO Manager

Celfocus is a European high-tech system integrator, providing leading edge professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Financial Services, Retail, Energy & Utilities, Pharmaceutical, and other markets' strategic opportunities.

As a highly specialised engineering company, Celfocus helps clients undergo their innovation path, providing technological solutions to extract value from data and make it actionable.

Serving clients in +25 countries, Celfocus delivers solutions that boost customer experience and enhance operational efficiency, via our Cognitive Automation, Data & Analytics and Digital offers.

Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.

Create and enhance projects in Java, Python, Angular, PHP, .NET and so much more while diving in the world of Blockchain, Artificial Intelligence, Data Science, Security and Internet of Things.

Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.

Face challenges and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.

About the role

The PMO Manager is responsible for overseeing and optimizing project management activities across multiple streams to ensure the successful delivery of projects. This role involves supporting Project Managers (PMs), managing knowledge bases, ensuring the execution of Hypercare activities, and identifying and resolving risks and dependencies. The PMO Manager plays a key role in promoting cross-stream alignment, implementing communication and escalation plans, and providing guidance to the project management team to achieve organizational goals.

As a part of your job, you will :

• Knowledge Management : Responsible for maintaining and organizing the project knowledge base, ensuring that all relevant project documentation is up to date and accessible.
• Support PMs in KPIs : Assist Project Managers in updating and tracking Key Performance Indicators (KPIs) to ensure projects are aligned with organizational goals and performance metrics.
• Hypercare Activities : Lead and manage Hypercare activities, ensuring that projects transition smoothly from development to production and all post-launch issues are addressed in a timely manner.
• Risk & Issue Management : Collaborate with PMs to identify, assess, and resolve project risks, issues, and dependencies, ensuring projects remain on track and within scope.
• Promote Cross-Stream Alignment : Foster strong communication and alignment between different project streams and teams, ensuring efficient collaboration and minimizing conflicts or misunderstandings.
• Communication & Escalation Plans : Design, implement, and manage comprehensive communication and escalation plans to ensure timely updates and issue resolution across all levels of the project.
• Escalation to PMO Director : Escalate any critical project risks, issues, or delays to the PMO Director, providing them with necessary insights and support to make informed decisions.
• Coaching & Mentoring : Provide guidance and mentorship to Project Managers, helping to build their skills and ensure adherence to best practices and processes.
• Vendor Management : Manage relationships with external vendors, ensuring they meet project requirements, timelines, and quality standards. Collaborate with vendors to address any performance issues and ensure smooth project delivery.

What are we looking for?

At Celfocus, we are committed to cultivate a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process, please inform our Talent Acquisition Team.

Come join the Team!