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Reservation Agent (Saudi Talent)

Rayhaan Hotels & ResortsAl Khobar, Eastern Province, Saudi Arabia

12 days ago

Job description

Overview

We are seeking a detail-oriented Reservation Agent to join our team. The Reservation Agent will be responsible for assisting customers in booking reservations for travel, accommodation, or events.

Responsibilities

Assist customers in making reservations via phone, email, or online platforms
Provide excellent customer service by addressing customer inquiries and resolving any issues that may arise during the reservation process
Maintain accurate records of reservations and customer interactions
Collaborate with other teams to ensure seamless coordination of reservations
Stay updated on current promotions and offers to provide customers with the best possible options
Ensure compliance with company policies and procedures in all reservation processes

Qualifications

Bachelor’s degree in hospitality management, business administration, or a related field

Proven experience in a similar role, preferably in the hospitality industry

Excellent communication and customer service skills

Strong attention to detail and accuracy

Familiarity with reservation systems and online booking platforms

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Fluency in English and Arabic is required, knowledge of other languages is a plus

Skills

Excellent communication skills

Fluency in Arabic and English

Strong customer service skills

Attention to detail

Multitasking abilities

Problem-solving skills

Knowledge of reservation systems and procedures

Ability to work under pressure

Time management skills

Sales skills

Cultural awareness and sensitivity

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Reservation Agent • Al Khobar, Eastern Province, Saudi Arabia

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