Business Analysis Senior Analyst

The job profile for this position is Business Analysis Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Job Title :

Business Analysis Senior Analyst Location :

Kingdom of Saudi Arabia (KSA) Department :

Information Technology Reports To :

IT project Manager - KSA Job Summary

Drive the successful delivery related to KSA market. The role will coordinate between regulatory bodies and Cigna to ensure the business requirements are built in technologies properly. In addition, manage future changes required where the role is the point of contact for future requirements. Role Overview

The BSA assists in the gathering and analysis of information for developing and modifying IT systems. Assists in determining data and system requirements and the development of system specifications. Prepares diagrams and systems flow charts to describe existing and proposed applications. Creates and maintains system documentation in collaboration with architects and team members. The BA will work closely with the Product Management, Product Owners, Agile team and other subject matter experts to support the refinement of the backlog, initially as a consultant and eventually as a mentor, increasing shared understanding of systems across the agile team. Key Responsibilities

Conduct requirement gathering sessions with stakeholders to understand business needs and translate them into actionable solutions. Provide detailed Business Requirement Documents (BRDs) and assist the Product Owners with user stories documentation on Jira to guide development teams and ensure business needs are met. Support development teams with project clarifications and ensure alignment between business and technical teams. Collaborate with Quality Assurance (QA) teams to clarify requirements and support business testing efforts. Act as the Business Analyst for mega client onboarding changes, regulatory changes, and member addition / policy upload projects. Serve as link between business and development teams for pre-authorization, claims, customer care, and regulatory projects. Work with external project teams, including service providers (e.g., ELM, MASDR) and regulators (e.g., CHI, Insurance Authority), to deliver high quality BRDs. Ensure compliance with regulatory requirements and align business processes with client needs. Experience with regulatory changes on regulated systems and services (e.g., Nphies, Najim, CHI upload, TAHAQAQ, Yakeen) – Preferable Expedite bug fixes during business testing by coordinating with development teams and reporting on critical issues. Business Process Flows : Expertise in designing clear and detailed business process flows to optimize operations, enhance system functionality, and guide cross functional teams. Technical Proficiency : knowledge in project management tools and agile methodologies, Scrum and Kanban and Confluence Ensure all assigned projects are updated promptly and accurately in the internal project management Share regular status reports with IT management stakeholders, highlighting progress, risks, and next steps. Report business feedback to internal teams and propose actionable improvements to enhance project outcomes. Support new joiners by providing guidance on systems, processes, and business analysis activities. Ensure assigned projects are delivered within agreed timelines of the agile delivery team and meet the enterprise quality standards. Qualifications

Bachelor's degree in an IT related field such as MIS, IT, Computer Science, Software Engineering or similar 3+ years of practical experience in a related field / industry Skills

Agile Methodologies Systems Analysis Quality Assurance Agile Product Management Customer focus Communication Documentation Collaboration Problem solving What we Offer

Hybrid mode Flexible schedule International exposure Pleasant environment (Cigna KSA recently certified as “Great Place to Work”) Working hours

As per KSA labor law

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