Rooms Division Trainer

Join to apply for the Rooms Division Trainer role at Sofitel

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, they all share a common ambition : to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Job Description

• Design, develop, and deliver engaging training programs for housekeeping & Front office staff at all levels based on LQA & Brand standards.
• Assess training needs and create customized curricular to address skill gaps and improve overall performance.
• Conduct regular evaluations of training effectiveness and make necessary adjustments to programs.
• To be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities.
• Stay updated on industry trends and best practices to ensure our training programs remain cutting‑edge and accessible.
• Collaborate with department heads to align training initiatives with operational requirements and hotel objectives.
• Develop and maintain training materials, including manuals, presentations, and e‑learning modules in coordination with L&Q Dept to cover HK & FO SOPs including Opera cloud, Concierge and Room cleaning procedures.
• Monitor and report on training metrics to demonstrate ROI and identify areas for improvement.
• Foster a culture of continuous learning and professional development within the Rooms department.
• Collaborate closely with Learning & quality department to monitor the progress of rooms department to be in full compliance with brand & Local standards as well as company Programs.

Qualifications

Additional Information

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Education and Training

Industries

Hospitality

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