Pre-Sales and Technical Support Specialist- KSA

Overview Pre-Sales and Technical Support Specialist- KSA

ViewSonic is a leader in the field of user connectivity and sharing with versatile product lines of LED monitors, touch screens, projectors, large format displays and virtual desktops. Our mission is to be the preferred global brand of Visual Solution products. ViewSonic is dedicated to meeting the needs of our customers, generating profitable growth through efficient operations, and delivering value to our shareholders. For more information, please visit our website Responsible for pre-sales and technical support for the KSA and other assigned markets. Be the Promoter for ViewSonic products and solutions. You need to be capable to do thorough product demonstrations to your clients on your own, train your channel partners or end users, and provide basic technical support to partner / client, make product comparison with key competitor models, prepare BOQ for project / tenders. Provide feedback on local product requirements, competitive landscapes, good product features with use case to HQ.

Responsibilities

Conduct product training and demonstration activities for Distribution, Resellers, End-User and channel establishments.

Be a trainer for myViewBoard Eco-system and total H / W & software solutions.

1st level troubleshooting if any technical issue and then feedback / discuss issues to service team or HQ technical team.

Proactively suggest required changes / plans to meet and exceed the respective targets.

Monitor competitor and market activity to provide sales positioning arguments, value propositions, objection handling, and competitive positioning.

Effectively implement all corporate programmes and initiatives.

Work closely with the rest of the Sales Team, Marketing, Product managers to solve technical issues quickly.

Event execution : work with external parties / marketing team to create booth design and layout, prepare showcase product and content management, onsite involvement with setup and product knowledge support during the event.

Pre-launch product test : pre-production models tested for local market; potential issues are tested and resolved with involvement from the BU; technical specification and documentation are up to date; demo kits available on demand for PR review and testing.

Communication & Liaison

Visit clients and end users on a regular basis to provide direct customer contact.

Provide fast, friendly and efficient response to the demands of the defined customer base.

Maintain the quality and image of the company by providing a level of service and support that ensures total customer satisfaction.

Provide both sales and product training to channels and end users as required.

Conduct product and solution demonstrations to channels and end users as required.

Provide information to customers on current product range and pricing and, where appropriate, future products.

Obtain accurate stock, sales and forecast information from key customers.

Provide accurate sales forecasts by product on a regular basis.

Provide information on market and product trends to assist in future development of the product portfolio.

Monitor market conditions to provide accurate pricing information.

Liaise with other members of the sales department to ensure information flow and a cohesive approach to the market.

Work as a team player and provide assistance to other employees as required.

Carry out any other duties as may be reasonably required by the company.

Skills Required

At least 5 years IT / AV Solution experience in a PreSales role

with experience of dealing with corporate or institutional end users / Education reseller and distribution accounts in the computer or display market.

Experience with

IFP

(Interactive Flat Panel) in a pre-sales / tech support / account manager role.

Preferred to have pre-sales or technical support or FAE background.

Aggressive, autonomous, assertive, creative and customer driven.

Creativity and an ability to bring new products to market.

Must be a

team player

and able to develop business plans and sales.

Good business sense and understanding of business processes.

Ability to work with deadlines and end-dates in a marketing environment.

Must have KSA market experience

Details

Seniority level : Mid-Senior level

Employment type : Full-time

Industries : IT Services and IT Consulting

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