Business Process Excellence Lead

Role Purpose : The Business Process Excellence Lead is responsible for driving organization-wide process optimization, operational excellence, and workflow standardization. This role leads the analysis, redesign, and continuous improvement of core business processes to enhance efficiency, reduce costs, eliminate waste, and ensure consistent service quality across all departments and subsidiaries. The role acts as a strategic partner to business leaders, enabling a culture of continuous improvement and ensuring alignment between processes, systems, and organizational goals.

Key Responsibilities

1. Process Reengineering & Optimization

• Lead end-to-end review, mapping, and redesign of business processes using Lean, Six Sigma, and industry best practices.
• Identify process bottlenecks, redundancies, and improvement opportunities across the organization.
• Develop future-state workflows, SOPs, and clear process documentation.
• Improve cross-functional workflows (HR, Finance, Supply Chain, Sales, Retail, Operations, etc.).

2. Business Process Excellence Framework

5. Performance Analysis & Reporting

Qualifications

Seniority Level

Associate

Employment Type

Full-time

Job Function

Strategy / Planning and Project Management

Industries

Retail and Retail Luxury Goods and Jewelry

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