Desktop Support Engineer L1 - SA

Overview

Excis is a global IT support leader driven by innovation and collaboration. We are hiring a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations in Saudi Arabia. Responsibilities

Ensure smooth daily IT operations at BH-owned locations responding to user needs promptly and professionally. Deliver onsite hands‑and‑feet support for server network and desktop infrastructure as directed by TechM or BH remote teams. Perform IMAC (Install Move Add Change) services for IT assets and support mobile phone and non‑PC equipment such as scanners and printers. Offer VIP support with tailored high‑touch service and manage audio‑visual conferencing and technologies. Maintain IT inventory, coordinate vendor support and assist with procurement and equipment triage under BH policies. Support recurring meetings, events and after‑hours activities as required on a T&M basis. Collaborate with internal technical teams on infrastructure projects, OT networks and security‑related deployments. Requirements

2‑3 years of experience in desktop support or IT service delivery. Solid troubleshooting skills in hardware / software, network basics and mobile device support. Intermediate proficiency in English and fluency in the local language. Familiarity with enterprise service tools SLAs ticketing systems and IT best practices. Proven ability to prioritize, escalate as needed and ensure timely incident resolution within customer‑mandated metrics. Fluency in Arabic & English. Benefits

Competitive compensation, continuous learning and the chance to contribute to a global IT leader that values innovation and excellence. Key Skills

Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

#J-18808-Ljbffr