CRM Developer Manager

We are seeking a highly skilled and experienced CRM Developer Manager to lead the development, customization, and optimization of our Customer Relationship Management (CRM) platform. The ideal candidate will oversee a team of CRM developers, collaborate with cross-functional departments, and ensure the CRM system supports business goals, customer engagement, and sales operations effectively.

Key Responsibilities :

• Lead CRM Development : Manage and mentor a team of CRM developers, setting priorities and overseeing project delivery timelines.
• CRM Customization & Integration : Develop, configure, and maintain CRM components (workflows, reports, dashboards, plugins, APIs).
• Technical Leadership : Set technical standards, code review processes, and ensure high-quality code across the CRM team.
• Business Requirements Analysis : Work closely with sales, marketing, and customer support to gather and translate business requirements into technical solutions.
• System Optimization : Monitor CRM performance, troubleshoot issues, and implement system upgrades and patches as needed.
• Data Management : Oversee CRM data quality, integrity, backups, deduplication, and compliance with data protection regulations.
• Training & Support : Provide end-user support, create documentation, and lead training sessions when new CRM features or processes are introduced.
• Vendor Coordination : Collaborate with CRM vendors or third-party integrators when necessary.

Qualifications :

Preferred Skills :