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Customer Care Manager

Premium SolutionsSaudi Arabia

30+ days ago

Job description

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role :

Lead and improve customer service teams, focusing on digital channels and SAMA compliance.

Responsibilities :

Enhance digital customer service strategies.
Monitor KPIs for service effectiveness.
Foster a customer-centric culture.
Resolve complaints per SAMA regulations.
Stay updated on fintech customer service trends.

Requirements :

Proven experience in fintech customer service.

Knowledge of SAMA’s "Sama-Care" initiative.

Bilingual (Arabic / English) with strong communication skills.

Analytical and leadership abilities.

Potential and interested candidates whose profile closely matches the requirements may send their CV to :

Please mention " Customer Care manager – KSA " in the subject line.

#J-18808-Ljbffr

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Customer Manager Customer • Saudi Arabia

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